Segments

Customer and product segments.

Find customers to follow up with, products that earn the most, or variants with frequent returns. Start with 31 preset segments or save a group of your own.

Customer Segments
Last 12 months
Active Customers4,812
Comeback Customers284
New Customers1,142
High AOV962
High Profitability904
Dormant Customers3,184
Semi Dormant1,420
Accepting Marketing6,420
Never Purchased (lifetime)218
One-Time (lifetime)2,940
Customer segments

Eighteen customer segments.

Group customers by recent activity, spending, repeat purchases, and marketing consent.

Accepting Marketing

Customers who consent to marketing.

Active Customers

Ordered within the last 50 days.

Semi Dormant

Last order 50–100 days ago.

Dormant Customers

Last order more than 100 days ago.

Comeback Customers

Recent return after a long gap.

New Customers

First order in the last 50 days.

New Very Active

New customers who have already ordered again.

High AOV

Top 20% by lifetime AOV.

Low AOV

Bottom 20% by lifetime AOV.

High Profitability

Top 20% by lifetime gross profit.

Low Profitability

Bottom 20% by lifetime gross profit.

Never Purchased (timeframe)

No orders in the selected period.

Never Purchased (lifetime)

No orders ever.

One-Time (timeframe)

Exactly one order in the period.

One-Time (lifetime)

Exactly one order in their history.

1 Month Without Purchasing

No order in the last month.

3 Months Without Purchasing

No order in the last 3 months.

1 Year Without Purchasing

No order in the last year.

Product segments

Seven product segments.

Compare products by profit, discounts, returns, sales volume, and purchase combinations.

High Profitability

Top 20% of products by gross profit.

Low Profitability

Bottom 20% by gross profit.

Highly Refunded

Top 20% by returned quantity.

Most Discounted

Top 20% by discounted revenue.

High Net Sold

Top 20% by net revenue sold.

High Volume

Top 20% by net quantity shipped.

High Complementaries

Products frequently purchased alongside other products.

Variant segments

Six variant segments.

See how individual sizes, colours, and other product options perform.

High Profitability

Top 20% of variants by gross profit.

Low Profitability

Bottom 20% by gross profit.

Highly Refunded

Top 20% by returned quantity.

Most Discounted

Top 20% by discounted revenue.

High Net Sold

Top 20% by net revenue sold.

High Volume

Top 20% by net quantity shipped.

How they work

Using and adapting segments.

Each segment shows the customers or products that match its conditions.

STEP 01
Open a segment

Choose a preset to see matching records from your latest synced data. Customers and products move between groups as their activity changes.

STEP 02
Adjust the conditions

Change a threshold or add a condition to focus on the group you need, then save it as your own segment.

STEP 03
Export the results

Download the matching records as a CSV to share with your team or use in your marketing and reporting tools.

Custom segments for your store.

Combine conditions such as total spend, last purchase date, and marketing consent. Save the filter as a segment to use again as your store data changes.

You can also describe the customers you're looking for with Ask AI.

Advanced Filters
lifetime spend ≥ $1,000ANDlast order ≤ 60 daysANDaccepts marketing
Add ConditionAdd Condition Set
Save segment
842 customersmatch. Saved as segment "Active VIPs".
More

More Siftmo features

Start with a customer or product group.

Explore the preset segments, adjust their conditions, and save the groups you want to follow.

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