Privacy Policy


Siftmo ("the App”) offers ecommerce reporting and analytics ("the Service") to merchants using Shopify. This document outlines how personal information, both of merchants and their customers, is collected, utilized, and shared when merchants engage with the App on their Shopify-supported store.

Personal Information the App Collects

When a merchant installs the App, we gain access to certain information from their Shopify account, specifically:

  • Merchant's shop products.
  • Past and recent orders.
  • Shop customers' data.
  • Shop inventory.

Post-installation, we gather:

  • Personal data about the merchant and others accessing the App on their behalf, such as name, email, and organization name.
  • Information of the merchant's customers, as permitted by the merchant and their customers.
  • Data via technologies like:
    • Cookies: Files placed on devices. More on cookies at
    • Log files: Monitor site actions and record data, including IP addresses, browser types, ISPs, and timestamps.
    • Web beacons, tags, and pixels: Files recording site browsing patterns.

Purpose and Limitations of Data Processing

We process information for specific reasons:

  • Primary Purpose: To deliver and enhance the Service.
  • Secondary Purpose: Communicate with merchants, refine the App, and provide targeted advertisements.

Data processing is limited to these declared purposes. We respect and apply customer consent decisions, ensuring they can opt out from data-driven decisions that may significantly impact them.

Data Sharing and Protection

We may share Personal Information to:

  • Abide by laws and regulations.
  • Respond to legitimate information requests.
  • Safeguard our rights and operations.

Every piece of data, especially that of the merchant's customers, is encrypted both when stored and during transmission. We also securely encrypt all data backups. Distinct environments are maintained for operational and testing data to ensure the safety of production data.

Staff Access and Data Control

Access to protected customer data, especially the merchant's customers, is tightly restricted. Robust password policies are in place for staff accounts. We maintain rigorous access logs for all interactions with protected customer data, ensuring traceability and adherence to security protocols.

Retention of Data

Data is retained only for the necessary duration to serve its processing objective. Following this period, data is either removed or anonymized for statistical purposes.

Security Measures

  • Data Loss Prevention: Techniques and standards are employed to prevent unauthorized data access.
  • Incident Response: Our policy ensures structured, timely responses to security incidents or breaches, detailing roles, responsibilities, and remedial actions.

Merchant and Customer Rights

For European residents, either merchants or their customers:

  • They can access personal data we store about them.
  • They can request data corrections, updates, or its deletion.

To exercise these rights or for inquiries, please use the contact details below. Note: data might be transferred outside of Europe, including to Canada and the US.


We may periodically update this policy. Regularly reviewing this page ensures you stay updated with any modifications. Significant changes will be communicated directly.

Our details

The Site is owned and operated by Concepte Ltd. We are registered in England and Wales under registration number 10349169, and our registered office is at Suite 70, 30 Red Lion Street, Richmond, TW9 1RB. You can contact us by email at